FAQ

HOW DO I CONTACT YOU?

You may email us at beanstalk@malley-bailey.com with any questions. We will be in contact within 24 hours.

DO THE CARDS COME WITH ENVELOPES?

We provide one free premium white A-style flap envelope with each card ordered, along with five (5) extra envelopes. Matching design and return address imprinting is available for purchase at $0.65 per envelope.  

DO ANY OF YOUR CARDS REQUIRE ADDITIONAL POSTAGE WHEN MAILED?

All our cards use standard postage (a $0.50 stamp) EXCEPT for square cards.  The current required postage rate for square cards is $0.71. The post office sells a $0.71 stamp so you will not have to use multiple stamps on your envelope.

WHAT TYPE OF PAPER DO YOU USE?

All cards, unless otherwise noted, are printed on premium, heavyweight, slightly textured matte 120 lb. Mohawk Eggshell White Paper. Please note this paper is not a smooth, flat paper; it has a slight texture and it is creamy white, not bright white. Since we use a high quality art paper with a matte finish, your photo printing will also be matte with a soft finish. That also allows the photo and artwork to blend well and not seem disconnected. We can print any flat cards on double ply, 240 lb. Mohawk Eggshell White Paper upon request and for an additional fee.

DO YOU OFFER PROOFS?

Yes. We request your email address at time of order so that we may send you a proof of your product. If we do not receive written approval of the proof from you within 24 hours, we will proceed with printing. Please note that the first two proofs are free, but each additional proof is $25 each. To ensure accuracy, please be sure that the wording you send us for all items is exactly as you want it printed.

WILL YOU CREATE A CUSTOM CARD FOR ME?

The cards found on our website may be minimally customized to accommodate items such as adding multiple photos to a card or making minor layout changes.  Artwork changes can not be made.  If you would like a fully custom card with original commissioned artwork, please email beanstalk@malley-bailey.com for pricing details.

IS THERE A MINIMUM ORDER REQUIRED?

We require a minimum order of 10 when ordering cards, a minimum order of 12 or 25, depending on the size, when ordering gift tags, and a minimum order of 25 when ordering calling cards.

WHAT IS THE MAXIMUM CARD ORDER THAT CAN BE PLACED?

You may order any number of cards (in multiples of 5) or gift tags (in multiples of 12) or calling cards (in multiples of 25). If you need to order more than 500 cards or calling cards or more than 400 gift tags, please contact us at beanstalk@malley-bailey.com.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

You can typically expect to receive your order within seven (7) to ten (10) BUSINESS days. During heighten holiday seasons, lead times may be longer due to printer backup. We will notify you at time of order if this will effect your delivery. All orders may be rush processed for an additional fee ($25 or $50 during the holiday season, based on the number of items on your order).  Rush processing reduces your item's processing and printing time from 3-5 business days to 1-2 business days.  Rush processing only expedites the amount of time it takes for your item to be processed and printed.  If necessary, you will need to pay additional expedited shipping fees.

CAN I CANCEL OR AMEND MY ORDER AFTER IT HAS BEEN SUBMITTED?

If you need to change or cancel your order after submission, please immediately email beasntalk@malley-bailey.com with your order number. If the order has not been sent to print, we can make minor changes to your order. If the order has already been submitted for printing, we will not be able to cancel or amend the order.

WHAT IS THE PROCESS IF I AM UNHAPPY WITH THE PRODUCT I ORDERED?

If you are unhappy with your products, please email beanstalk@malley-bailey.com with detailed information regarding your dissatisfaction. Please include your order number and a picture of the item. If both Beanstalk Paperie and the customer agree the quality of the product printing itself is not as expected, Beanstalk will either reprint the card for free or issue a refund for the order. However, if the dissatisfaction is due to the customer not entering correct text or uploading a lower quality photograph that did not meet the standards listed for image upload, Beanstalk will not be responsible for reprinting or a refund. This also includes photos that are out of focus or dark when uploaded.  It is the customer's responsibility to lighten the photograph before uploading; please note that the image on your computer screen is backlit and will appear somewhat lighter than it will print.  Beanstalk will do minimal photo lightening before card processing, but we can not substantially alter the photo uploaded.  It is also fully the customer’s responsibility to ensure all text is entered correctly and a high quality photograph(s) is uploaded. 

WHAT IF MY CARDS HAVE BEEN DAMAGED IN TRANSIT?

If you receive Beanstalk products damaged in transit, please send a picture of the damaged box and product to beanstalk@malley-bailey.com. After receipt and review of the photograph indicating damage, we will offer you either either a reprint free of charge or a full refund.

PHOTO SUBMISSION

Please note that Beanstalk Paperie does not take responsibility for the quality of customers’ photos. It is fully the customer’s responsibility to ensure submitted photographs meet our photo submission standards and are in focus and that are not too dark.  We will not reprint cards due to poor image quality or photos that are out of focus or too dark and, thus, do not print well.  Please note that the photo on your computer screen is backlit and appears lighter than the actual printed photograph.

Each uploaded photo should meet the following minimum standards:

Picture resolution: Your photo should have a resolution of 300 dpi (dots per inch) in order to ensure premium printing quality.

File size: Photos may not be larger than 20 MB (megabytes).  

Photo formats: JPEG, JPG and PNG